Welcome to the IT Service Management (ITSM) learning. Learning includes resources for each Service Management process and role. The learning resources are presented in sequential order. In some cases, you may have a choice between several resources available to fulfill a learning need. In those cases, choose a resource (or complete all if you prefer) that best fits your needs.
To begin, complete the learning for IT Service Management Overview (click the below image). Then, proceed to find your ITSM process and associated role + learning resources.
Step 1
IT Service Management Overview (0:45 mins) |
Step 2
IT Service Management: Processes / Roles / Learning |
|
||||||
